How to Make a Complaint

We are committed to providing a high standard of service to all our clients and customers. However, we understand that occasionally things may not go as expected. If you are unhappy with any aspect of our service, we welcome your feedback and are committed to resolving complaints fairly, promptly, and transparently. We adhere to The Property Ombudsman Codes of Practice, and links to these and their Consumer Guides can be found here.

  • In the first instance, please raise your concern with the member of staff you have been dealing with. They will do their best to resolve the issue quickly and informally.

  • If you are not satisfied with the initial response, you may submit a formal complaint in writing. This allows us to fully investigate the matter. Please send your written complaint to complaints@spaces-uk.com

    Please include:

    • Your name and contact details

    • The property address (if applicable)

    • A clear description of your complaint

    • Any relevant documents or correspondence

    We will acknowledge your complaint within 3 working days and aim to respond fully within 15 working days. If the matter is complex and requires more time, we will let you know.

  • If, after following our internal complaints procedure, you are still not satisfied with our final response, you can refer your complaint to The Property Ombudsman (TPO). We are a member of the TPO and adhere to their Codes of Practice.

    You must refer your complaint to the TPO within 12 months of receiving our final response.

    You can contact The Property Ombudsman at:

    The Property Ombudsman
    Milford House
    43-55 Milford Street
    Salisbury
    Wiltshire
    SP1 2BP
    01722 333306
    admin@tpos.co.uk
    www.tpos.co.uk

Email:
complaints@spaces-uk.com